At Lucky Hills, your well-being and safety are honestly our top priorities. We totally get that gaming can be super fun, but it’s also really important to play responsibly. That’s why we’ve put a bunch of tools and features in place to help you stay in control of your gambling habits.
Deposit Limits
To help you avoid spending too much, you can actually set some deposit limits for yourself:
- Daily deposit limit
- Weekly deposit limit
- Monthly deposit limit
This helps ensure you don’t spend more than you originally intended on our platform. You can change these limits whenever you want, right in your account settings.
Time-Outs
If you’re feeling like you need a bit of a break from gaming, we offer temporary cool-off periods:
- 24 hours
- 7 days
- 14 days
During this time, your account access and any marketing messages will be blocked. This gives you a chance to focus on other things without any distractions.
Self-Exclusion
If you need a longer break or want to avoid gaming completely, we have self-exclusion options available:
- 1 month
- 3 months
- 6 months
- 12 months
Your account will be blocked for whichever period you choose. You can reactivate your account once that specified time has passed.
Account Closure
If you’re feeling overwhelmed or really struggling with gambling, please just reach out to us directly at support@luckyhills.ca to permanently close your account. Our team is here to support you in making that decision.
Recognising Problem Gambling
Here are some warning signs that might pop up:
- Spending more money or time gambling than you initially planned
- Gambling in an attempt to get back previous losses
- Borrowing money to pay for gambling
- Hiding your gambling behaviour from friends or family
- Feeling anxious, stressed, or irritable when you’re not gambling
If these behaviours become pretty consistent, we strongly suggest you seek some professional help.
Support Resources
We’ve partnered with some organizations that offer guidance and assistance:
- ConnexOntario: 1-866-531-2600 / connexontario.ca
- Gambling Support BC: 1-877-770-7530 / gamblingsupportbc.ca
- Problem Gambling Institute of Ontario (PGIO): problemgambling.ca
These resources provide professional help for anyone dealing with gambling concerns, along with information on responsible gaming practices.
Age Restriction
Our services are only available to people who are 18 years and older. We actually use verification measures to prevent underage registration and gambling. Parents and guardians are encouraged to use parental control software to block access to gambling websites.
Remember, gambling should always be treated as entertainment – not as a way to make money. If gambling stops being fun, please don’t hesitate to reach out for help.